Saturday, May 03, 2008

F1 help key does not work after workstation setup

After doing a workstation setup, the F1 help key does not work. You get a 'Cannot display page' error message. To rectify this, create a reg file (e.g. F1Help.reg) and enter the following:
Windows Registry Editor Version 5.00


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions]
"MaxAllowedZone"=dword:00000002
"UrlAllowList"="\\\\servername\\Accpac\\Sage54\\help;file://\\\\servername\\Accpac\\Sage54\\help"
Please make sure that the number of backslash '\' is correct and the UNC path is correct. Save the file and copy to where Accpac is installed in the server. This reg file needs to be registered in the server and every workstation client PCs.

As with any registry edit, care must be taken as any incorrect registry edit may render your PC inoperable.